Sent me secondhand food mixer
Spent thousands of rands online, sent me a USED food mixer that was probably a customer return!!! No word from customer service whatsoever. Sort your **** out please and get back to me!!!
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Replies (4)0
Replies (4)
Makro's replyOfficial
28 Jul 2020, 10:38Good day Waheed,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply28 Jul 2020, 10:38
Official
Good day Waheed,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
's updateReviewer Update
28 Jul 2020, 11:05All good and well but you guys clearly aren't taking PAYING customers seriously as I queried this 2 days ago already, sent 3 emails with no response. Only when I complained on a public forum you guys reply. It's not that difficult, all you need to do is collect the ******* you sent me and replace it, thats it. You guys sent me a used appliance so fix it asap. I don't want to wait any longer for assistance. The customer service agent, Mpumi promised it will be dealt with with urgency. 2 days later you tell me you're handling it with urgency. Laughable
's update28 Jul 2020, 11:05
Reviewer Update
All good and well but you guys clearly aren't taking PAYING customers seriously as I queried this 2 days ago already, sent 3 emails with no response. Only when I complained on a public forum you guys reply. It's not that difficult, all you need to do is collect the ******* you sent me and replace it, thats it. You guys sent me a used appliance so fix it asap. I don't want to wait any longer for assistance. The customer service agent, Mpumi promised it will be dealt with with urgency. 2 days later you tell me you're handling it with urgency. Laughable
's updateReviewer Update
11 Aug 2020, 14:46WHEN DO I GET REFUNDED??? WAS PROMISED TO BE PAID BY TODAY. I AM GOING TO CONTACT THE OMBUDSMAN! NO RESPONSE FROM YOUR CUSTOMER SERVICE. YOU ALL NEED TO BE FIRED, IDIOTS
's update11 Aug 2020, 14:46
Reviewer Update
WHEN DO I GET REFUNDED??? WAS PROMISED TO BE PAID BY TODAY. I AM GOING TO CONTACT THE OMBUDSMAN! NO RESPONSE FROM YOUR CUSTOMER SERVICE. YOU ALL NEED TO BE FIRED, IDIOTS
's updateReviewer Update
13 Aug 2020, 12:59Spoke to Anthony yesterday from customer care who got emotional because I was upset. More interested in his own feelings than assisting me. Nevertheless I've made contact with the ombudsman since I've had enough with Makro
's update13 Aug 2020, 12:59
Reviewer Update
Spoke to Anthony yesterday from customer care who got emotional because I was upset. More interested in his own feelings than assisting me. Nevertheless I've made contact with the ombudsman since I've had enough with Makro