SEND YOUR MANAGERS FOR CUSTOMER SERVICE TRAINING

I went to Ottery Makro to purchase a pool. They were sold out but found one and called Montagu Gardens to keep one for me. This was the last unit and i immediately drove from Ottery to Montague Gardens. I got there and the unit were sold. Now i get misscommunciation. I then asked to speak to the Manager Dennis came to speak to me, the lack of customer service that vomited from his mounth was unbelievable. I explained my frustration as i came with my 3 daughters who expected a pool. The lack of empathy was unbelievable. Now...you lead by example. I told Dennis i waisted my petrol as it took me 45 minutes to get to the store. I waisted my time and now i have to disappoint my 3 little kids who was with me in the store. I was going to buy a ladder R499 with the Pool 3399. Pool cleaner, so i was going to spend over R5000. I told him i want another pool the bigger size in my 1st choice at the same price. he advised he can't then i said fine i want a discount on the ladder.He makes a call and turns to me with Pride \you can have a R100 off the ladder. I instantly there and then decided to **** this pool with this bad service and cancelled everything and walked out. X Loyal C"