1 reviews | Active since Jul 2019
Selling stock they don't have
DON'T SELL ITEMS IF YOU DO NOT HAVE STOC****!
Bought a laptop online on 27 May 2020 and chose the option to collect at the store as it indicated that it will be ready within 5 working days.
Once PAID and order CONFIRMED the status changed to 10 - 14 working days. No update. No response to inquiries. Complete RADIO SILENCE. Eventually got through to their call centre who indicated that they don't have stock.
Well Marko, if you sell something (and take the money and get interest on it before delivering your product) then you need to mitigate the risk. I could have bought another laptop elsewhere. I most probably have missed out on amazing deals because of you.
Don't blame COVID19 - we all are working under a lot of stress and uncer*****ies. (although I can't work because I can't get my laptop which I paid for)
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
