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[email protected] abrahams

1 reviews | Active since Aug 2018

31 Aug 2018, 08:58

Selling inferior products

Purchased a Cadac gass Heater from Makro Montague Gardens in May 2017. This heater has a two year warranty. In June 2018 this heater started giving me problems. Took it back to Makro for repairs. Collected it three weeks later now in July. Heater worked, broke again the same issue in August 9. This same heater has given me the same problem within less than two months. Took it back to returns at Makro and demanded a refund or a new heater. Three weeks later, yesterday they called me to collect this heater once again. I will not collect this heater. I demand a refund or a new heater. This is dayl

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Replies (2)
Makro
Makro's reply04 Sept 2018, 07:27
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro
Makro's reply19 Oct 2018, 11:43
Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya