Selling faulty Lenovo products!

Item: Makro
Rating: 1
Author: C K

Bought a Lenovo laptop a month ago for Makro Riverside . 30 days later after running the antivirus software, the laptop crashed . According to their Pinnacle technician, Lenovo is not compatible with the updated version of Windows 10. Lost all my data. Lenovo has said it's a hardware limitation. Why would Makro sell me this knowingly? They refused to replace the laptop or refund us even though there a years warranty. Makro and Pinnacle have offered been shocking service, 3 days later Pinnacle still hasn't responded to pick up the laptop.

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Replies (2)

Makro's replyOfficial

04 Sept 2018, 07:32

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro's reply04 Sept 2018, 07:32

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro's replyOfficial

19 Oct 2018, 11:45

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Makro's reply19 Oct 2018, 11:45

Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya