UU
User U

1 reviews | Active since Dec 2016

19 Dec 2016, 07:29

Selling **** liquor - Viceroy brandy

<p> Hi,</p> <p>I bought 6 bottles Viceroy brandy at Makro Germiston on 14/12/2016 for the Desember holidays as it was much cheaper to buy at Makro and not at the coast at the usual bottlestore. After a 10 hour drive I wanted to have my first drink but to my disgust the brand that I have been drinking for the past 5 years tasted totally different and I couldnt even get it in my body.</p> <p> </p> <p>Upon closed inspection, the labelling looked different and the stickers was skew. </p> <p> </p> <p>I am also going to contact van ryns kelders today to inform them of this issue and I expect that you sort this out between you two.</p> <p> </p> <p>I expect to be fully reimbursed for the brandy and I will bring it back to you guys to smell and taste it.</p> <p> </p> <p>Please respond to my complaint asap and let me know what youre going to do about the situation.</p>

0
Replies (3)
Makro
Makro's reply19 Dec 2016, 10:08
Official

Thank you for allowing our General Manager ( Leon Bezuidenhout) the opportunity to speak to you and apologise for the service received from us.

Once the remaining bottles in question is received by us, It will be forwarded to the factory concerned, where they will do the necessary tests to identify what the problem may be.

We apologize for any inconvenience the matter at hand may have caused you. We trust that Viceroy Brandy purchased in future will meet you expectations and you will continue to be a valued customer.

Regards

Mmule Moropa

UU
User U's update19 Dec 2016, 10:55
Reviewer Update

Appreciate the prompt response

UU
User U's update22 Dec 2016, 19:46
Reviewer Update

They replaced all my product at my holiday destination, great customer service! Thank you Bertie from distell!