Seller Complain

I am a seller on your platform, and I would like to raise a serious concern regarding your return and refund policies.

To be honest, I cannot recommend your platform to other sellers, as the current policies appear to heavily favor customers.

It is unclear how customers are allowed to return the same product twice after the initial return was already rejected due to invalid reasons. This creates unnecessary costs and confusion for sellers.

Furthermore, the transportation fees for collecting returned products are charged to sellers, while customers face no penalties for incorrect or unjustified returns.

In addition, there are cases where a customer’s refund request is rejected, yet a collection is still arranged to return the parcel to the customer. A few days later, we receive communication stating that we failed to provide proof, which is concerning and unclear.

The parcel is then returned to us, and despite prior rejection being accepted and evidence provided, the customer is still refunded. This process is inconsistent and unfair.

I kindly request that you review and amend your policies to ensure a fair balance between sellers and customers.