CS
Chantal S

1 reviews | Active since Jun 2012

05 Mar 2019, 16:28

Sell clothes that come apart at the seams and won't refund

So not impressed, won't buy clothes from Makro again. Bought 2 pairs of pants, wore them once, washed them in the washing machine and 1 has a large hole where the seam has come apart, the other is starting to come apart at the same place. Take them back to Makro because it's obviously a manufacturing fault but I can't return them because I'm at fault for not wearing them straight away after buying them so it's been a month. Tried to explain that I didn't know that they were going to fall apart so didn't know I was on the clock. Oh and apparently my other fault is I used a front loader washing machine so I'm the one that 'broke' them. Makro should put a large sign up by their clothes saying only use top loader washing machines. Useless, irritating idiots.

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Replies (1)
Makro
Makro's reply05 Mar 2019, 16:45
Official
Good day Chantal

Thank you for contacting Makro, We appreciate you taking the time to write to us. 
  
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the clothing team to address.
 
We value you as a Makro customer and are committed to improve continually on our service levels.

Kind Regard
Otsiele Boikanyo