JP
JP P

1 reviews | Active since Mar 2009

09 Dec 2023, 19:59

Security - Amanzimtoti Store

I am sure everybody will agree with my major concern and complaint. Can Makro advise why they have cashiers? The cashiers should be replaced by the "security" idiots who stand across every cashier watching you as you unpack, the cashier scan every item, and you pay for each of those items that has just been scanned under their "gawking hawk eyes". After paying and LITERALLY taking one step from the cashier they attack you and dig through your bags after they physically gawked at you while you are paying for the items.

There's a way to check and ensure that theft does not occur, but this is taking it too far. This is making me feel like a ********. The next time this happens I WILL stand there and DEMAND a refund on my THOUSANDS OF RANDS purchase and leave the stuff there. You are not the only store selling the stuff you sell.

0
Replies (2)
JP
JP P's update09 Dec 2023, 20:02
Reviewer Update
making me feel like a c r i m i n a l
Makro
Makro's reply11 Dec 2023, 09:56
Official
Good day JP Potgieter, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team

Best regards,