1 reviews | Active since May 2015
Secondhand products sold online.
I ordsred a spit motor from Makro online, and received it a couple days later. The next day I plugged it in to see how it runs. I could immediately see a delay in startup and hear a scratchy damaged sound. I then had a closer look at ghe unit, and could clearly see that the *****s did not even match, which makes me think that I was sent a damaged,/repaired product and I paid and expected a new product. I immediately sent an email and went on their whatsup contact and logged a request for a return call on damaged goods. It has been 3days and no one has phoned. I have received an email response amd the lady advised I must log a return for the product, which I did not know of but did immediately. The return policy indicates they will collect and still inspect, which could take up to 2-5 days, then I get a report, and only then I would kbow if I would receive a replacement or refund, and if I opt for replacement, which I did, then obviously I will have to wait again 5-7 working days. This is bad, I urgently need this productand just the thought of receiving a unit that they probably try to repair. I would understand if it has surface damage with handling, but not this. I did not expect this experience from Makro. I cant even take it to the nearest branch, because it is an online only buy. Disappointing!!!
I ordered a spit motor from Makro online, and received it a couple days later. The next day I plugged it in to see how it runs. I could immediately see a delay in startup and hear a scratchy damaged sound. I then had a closer look at ghe unit, and could clearly see that the *****s did not even match, which makes me think that I was sent a damaged,/repaired product and I paid and expected a new product. I immediately sent an email and went on their whatsup contact and logged a request for a return call on damaged goods. It has been 3days and no one has phoned. I have received an email response amd the lady advised I must log a return for the product, which I did not know of but did immediately. The return policy indicates they will collect and still inspect, which could take up to 2-5 days, then I get a report, and only then I would kbow if I would receive a replacement or refund, and if I opt for replacement, which I did, then obviously I will have to wait again 5-7 working days. This is bad, I urgently need this productand just the thought of receiving a unit that they probably try to repair. I would understand if it has surface damage with handling, but not this. I did not expect this experience from Makro. I cant even take it to the nearest branch, because it is an online only buy. Disappointing!!!
This was Makro's reply:
Dear Kurt,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the relevant store management for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
I still have not received any feedback, a call nothing. I still sitting with the same damaged motor.
Makro you are pathetic!!!
I ordered a spit motor from Makro online, and received it a couple days later. The next day I plugged it in to see how it runs. I could immediately see a delay in startup and hear a scratchy damaged sound. I then had a closer look at ghe unit, and could clearly see that the *****s did not even match, which makes me think that I was sent a damaged,/repaired product and I paid and expected a new product. I immediately sent an email and went on their whatsup contact and logged a request for a return call on damaged goods. It has been 3days and no one has phoned. I have received an email response amd the lady advised I must log a return for the product, which I did not know of but did immediately. The return policy indicates they will collect and still inspect, which could take up to 2-5 days, then I get a report, and only then I would kbow if I would receive a replacement or refund, and if I opt for replacement, which I did, then obviously I will have to wait again 5-7 working days. This is bad, I urgently need this productand just the thought of receiving a unit that they probably try to repair. I would understand if it has surface damage with handling, but not this. I did not expect this experience from Makro. I cant even take it to the nearest branch, because it is an online only buy. Disappointing!!!
This was Makro's reply:
Dear Kurt,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the relevant store management for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
I still have not received any feedback, a call nothing. I still sitting with the same damaged motor.
Makro you are pathetic!!!