NM
Nora M
1 reviews | Active since Dec 2019
30 Dec 2019, 09:28
Second complain regarding refund for cancelled order (MAK***.)
This is my second complain regarding refunding for a cancelled item order number MAK***. On 06:12:2019, I received the following feed back from the Makro Hello Peter team: "Kindly accept our humblest apologies for the customer service you have received in this regard and for the inconvenience this matter has caused you. We will contact our Online departmental management to assist and the soonest feedback is received, we will contact you." As yet I have not heard a single word from anybody at Makro. Are they still in business Regards Nora
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Replies (1)
Makro's replyOfficial
04 Jan 2020, 14:15Good day Nora
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint as well as the previous review, please kindly allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint as well as the previous review, please kindly allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply04 Jan 2020, 14:15
Official
Good day Nora
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint as well as the previous review, please kindly allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint as well as the previous review, please kindly allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team