HP
Hendrik P
1 reviews | Active since Mar 2009
15 May 2015, 08:51
***** your consumer rights
after spending R11000 with them for a New TV and DSTV Explorer Decoder with Installation, They had a telephone call with me.<br> <br> This call was to discuss their \Terms and conditions"for the installation.<br> They hold me responsible for not making the appointment for the installation.<br> When I asked them to adhere to the same \""Terms and Conditions\"" that they have set"
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Makro's replyOfficial
15 May 2015, 15:39Hello henniep,
Thank you for raising your concern with us.
The Sales Consultant sold you a voucher and explained the T&C's during the sales pitch. You accepted the voucher sale and purchased the voucher.
After payment was completed,you advised the Sales Consultant that you too has T&C's of how you expects BlingStallation to provide you with installation services. You wanted Bling Stallation to accept a R1000 penalty to you if their technicians are a minute late for the appointment, amongst other conditions you raised with their call centre.
You were politely informed that Bling Installation cannot agree with yours T&C's as this is not within their business policy and there are far too many challenges they could face which could possibly relate to an installer arriving late. The call centre proceeded to explain to you e.g Traffic on the highway, a Technician either not coming to work as a result of being sick or worse case an accident. You insisted that if they do not accept your R1000 penalty and your other demands then you will return the voucher.
No services were rendered to you and the voucher was immediately returned to the store.
Regards
Makrocare
Thank you for raising your concern with us.
The Sales Consultant sold you a voucher and explained the T&C's during the sales pitch. You accepted the voucher sale and purchased the voucher.
After payment was completed,you advised the Sales Consultant that you too has T&C's of how you expects BlingStallation to provide you with installation services. You wanted Bling Stallation to accept a R1000 penalty to you if their technicians are a minute late for the appointment, amongst other conditions you raised with their call centre.
You were politely informed that Bling Installation cannot agree with yours T&C's as this is not within their business policy and there are far too many challenges they could face which could possibly relate to an installer arriving late. The call centre proceeded to explain to you e.g Traffic on the highway, a Technician either not coming to work as a result of being sick or worse case an accident. You insisted that if they do not accept your R1000 penalty and your other demands then you will return the voucher.
No services were rendered to you and the voucher was immediately returned to the store.
Regards
Makrocare
Makro's reply15 May 2015, 15:39
Official
Hello henniep,
Thank you for raising your concern with us.
The Sales Consultant sold you a voucher and explained the T&C's during the sales pitch. You accepted the voucher sale and purchased the voucher.
After payment was completed,you advised the Sales Consultant that you too has T&C's of how you expects BlingStallation to provide you with installation services. You wanted Bling Stallation to accept a R1000 penalty to you if their technicians are a minute late for the appointment, amongst other conditions you raised with their call centre.
You were politely informed that Bling Installation cannot agree with yours T&C's as this is not within their business policy and there are far too many challenges they could face which could possibly relate to an installer arriving late. The call centre proceeded to explain to you e.g Traffic on the highway, a Technician either not coming to work as a result of being sick or worse case an accident. You insisted that if they do not accept your R1000 penalty and your other demands then you will return the voucher.
No services were rendered to you and the voucher was immediately returned to the store.
Regards
Makrocare
Thank you for raising your concern with us.
The Sales Consultant sold you a voucher and explained the T&C's during the sales pitch. You accepted the voucher sale and purchased the voucher.
After payment was completed,you advised the Sales Consultant that you too has T&C's of how you expects BlingStallation to provide you with installation services. You wanted Bling Stallation to accept a R1000 penalty to you if their technicians are a minute late for the appointment, amongst other conditions you raised with their call centre.
You were politely informed that Bling Installation cannot agree with yours T&C's as this is not within their business policy and there are far too many challenges they could face which could possibly relate to an installer arriving late. The call centre proceeded to explain to you e.g Traffic on the highway, a Technician either not coming to work as a result of being sick or worse case an accident. You insisted that if they do not accept your R1000 penalty and your other demands then you will return the voucher.
No services were rendered to you and the voucher was immediately returned to the store.
Regards
Makrocare