kN
kgaugelo N

1 reviews | Active since May 2018

21 Sept 2021, 20:30

****med at Marko

I had an awful and embarrassing time at Marko in Woodmead i have never been so Mistreated in my life They took my money (from my debit card) but they refused to give me my goods so thats money down the drain. According to the staff my card declined but the transaction went off on my account and i provided proof and of this transaction but i was still not assisted by the store The manager there was rude and treated me like a ******** dispate my attempts to rectify the issue The head office and the finance department is no better no one sseems to understand what the process for tgis issue

0
Replies (2)
Makro
Makro's reply22 Sept 2021, 08:16
Official
Good day Kgaugelo,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please be advised that we will contact the relevant departmental managers to address and we will revert to you with feedback within 24 - 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team

Best regards,

kN
kgaugelo N's update22 Sept 2021, 08:58
Reviewer Update
This is disappointing to say the least i just want the goods that i paid for surly i am not being unreasonable. 
This is really disgusting behavior and fells very ******