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Francois B

1 reviews | Active since Oct 2013

22 Mar 2016, 14:10

Saying 1 thing and doing another.

I bought a bicycle from Makro in December.<br> In January after 15 days that i had the bicycle the left pedal arm fell off, the gears did not work and the back wheel bearings broke.<br> I returned it and they refused to return my money because it was 1 day after their 14 day policy.<br> They fixed the bicycle in store.<br> The manager alongside with the returns manager told me that if it happens again they would refund me my money back no matter what time went by and the manager signed my slip.<br> I returned yesterday with the same problems and they said they would just confirm the signature today and then refund me.<br> I called them today because they did not call me.<br> The manager told me today on the phone that it is too late.<br> After he signed my slip he only gave me 30 days and they will only fix the bicycle.<br> He first said one thing and then do another thing.<br> I think I deserve what he told me the first and not what I get today.<br> I want my money back because I paid for the product and don't get what I paid for.<br> It broke once and was fixed once.<br> It broke the second time and they want to fix it again.<br> It is just going to break again and again.

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Replies (1)
Makro
Makro's reply22 Mar 2016, 14:46
Official
Hello FEB332,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya

Best regards,