Saved for a Year to Buy Hisense TV – Now Faulty and No Help from Makro or Hisense

I purchased a Hisense TV from Makro on 26 July 2024 after saving for nearly a full year to afford it. Less than a year into using it, a screen fault appeared even though the TV was wall-mounted, handled with care, and never dropped or damaged.

We reported the issue to Makro, who said they would escalate it to Hisense. Since then, we’ve been sent from pillar to post, with no proper support, no resolution, and no accountability from either Makro or Hisense. We’ve made numerous phone calls and emails, and still nothing has been done.

Now the screen fault has worsened into a visible crack — and both companies are refusing to take responsibility. The product is still under warranty, and this seems to be a factory fault, not due to any misuse on our side.

This has been extremely frustrating. After working hard and saving for so long, we’re left with a broken TV, no help, and extremely poor customer service. I am requesting either a replacement or a full repair, as is our right under the warranty.

I’m sharing this here because I’ve exhausted all other avenues. I hope this gets the attention it deserves and pushes someone to take this seriously.