Satisfactory response at first and then NOTHING

On February 10th 2014 I purchased an LG Washer Dryer Combo from Makro Woodmead, together with an extended warranty policy for an additional three years. On March 21st 2015 I needed to log a service call. I was forwarded \from pillar to post"until I reached the LG Service Centre. They sent a technician and then insisted I pay the technician the R450 call-out fee as LG does not service Makro warranties. I wrote to Makro. They responded to say that the technician was incorrect and they would arrange for me to receive a refund from LG directly. I received a call from Amos at LG on April 2nd"