Sasmung Top Loader - Poor After Sales Support from Makro

I purchased a Samsung washing machine in 2019. Since then the product has been giving me endless issues. It keeps on leaving fluff and dirt particles on the clothes after it washes. I called Makro Centurion (South Africa) and even spoke to the Manager (Prenita) and they contacted Samsung. I have had three technicians inspect and replace parts on this unit which is under Factory Warranty. The after-sales service is pathetic. We have had multiple emails and calls and this unit still gives us endless problems while washing. We first told Makro we want a refund and they put us through this? It is not customer service and Makro are pointing fingers at Samsung and Samsung back at Makro.. No one is taking responsibility for removing this product and refunding us.

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