samsung washing machine still not fixed, 2 months later

Once again I am left speechless with disappointment. . After the interaction with the technician, all I did was just burst in to tears. So finally two months later I saved enough money to have this machine fixed as i was told that the damage to the machine was because of ****roaches in my apartment. I was charged an amount of R3200 and I accepted the quotation so that I can have the machine fixed once and for all. The technician arrived today and put in the new board that they said was damaged and the machine was still dysfuunctional. He then said that he needs to take the machine to his service centre for further investigation. He said that he moght have brought a faulty board. So now I am without a machine and I have no idea where to from here. I am beyond disappointed and frustrated with this Samsung Machine that I bought at Makro.