Samsung voucher: A hoax

We purchased a Samsung refrigerator at Makro on 14/11/2020 in order to benefit from the Samsung promotion & received a voucher to the value of R6000.00 As part of the promotional conditions, an item had to be purchased online only, therefore a Microwave was purchased on 18/11/2020 to the value of R6600-00. The online store had no stock available on most items. When unpacking the microwave, we discovered the face of the microwave was loose, we immediately called to advise same and benefit from the out of box policy. After a lot of back and forth, The microwave was collected and sent through to the repair Centre whereby confirmation was given that there were *****s loose inside and had to be tightened, thus confirming that this was a factory defect. We asked for a new microwave or voucher so we can purchase another item. Since then until now, we have had endless frustrations dealing with your contact Centre. After almost 30 calls through this period and responses from “refusing to fix the unit”, to saying we will “forfeit the voucher” if the microwave were to be returned. The last conversion went as follows, “We will not get a new microwave nor will we have the voucher refunded”. What was due to us is the R650-00 which was paid in cash by us. We are currently beyond frustrated & do not wish this ordeal on anybody.

We honestly feel this promotion is a Hoax to get you to purchase an item, the value of the voucher is zero and as a customer, you are insignificant if you have made a purchase with a voucher.

I am now escalating this for immediate intervention and resolution. I have purchased an item from Makro with the intention to benefit from the voucher. Should I not receive a suitable outcome. I would like to return the refrigerator as well for a full refund.

Reference Number: ZA***