Samsung TV ,Bad Back up Service

Bad back up service from Extended warranty on Samsung TV bought from Makro Germiston<br> I reported the problem that my Samsung TV is not working ,(Flashing 3 times ) to Morne from the Warranty department on Monday 29 FEB 2016 ,where I was told it will take 48 hours for a repairng company Makro uses by the name Panaservice to inspect the unit,which is what they did on Thursday 3 March .They then found the Power Supply unit and Mainboard(PC Board ) on the unit needs to be changed ,the TV stayed at my house and stil is ,and was told that they will have to find out from Makro if a repair was warranted or a replacement unit . Makro did not phone me or let me know on Friday , Saturday or Monday what the way forward is .Monday 7 March I phoned the Store speaking to Sarha as Morne was not present , they said they will follow up which I never got any reply ,disappointing as I am sitting more then a week with out my TV .<br> Tuesday 8 March , today, I phoned at 10am as nobody got back to me and spoke to Janet which said she will speak to Marsha at Makro Headoffice , I also phoned Panaservice to see their story ,then I was told it will take 3-5 days for part from Durban for the repair .