Samsung refuses to credit me on my Samsung washing machine.

Am annoyed , frustrated and disappointed in Samsung service I have received, I bought a Samsung washing machine at makro in February, after 3 months it gave me problems i then send it back to Makro and then the sales manager said he will exchange the unit but I must not come back to them(makro) and say “wara wara” that’s the word he used meaning I must not come back and complain because they will not entertain me, I was so heartbroken and disappointed.

I took the unit and first time using the exchanged unit it gave me the same problem I then decided to phone Samsung to help me hence makro said I must not come back to them.

Well Samsung organized an exchange for me unfortunately they send me an old damaged unit it is dented and the plug is so dirty like it’s been used before and it gives me the same problem I had with other units before. I then asked for the credit because I can’t keep on using a unit that am not happy with . Now one of the consultants just gave me a call now that my credit request is been declined. And they say that the error is mine.

Am so depressed, am here with load of laundry I don’t know what else to do.

To think of that it took me years and years for me to qualify for a credit card just to buy the washing machine now these!!!

I will appreciate your urgent help please.

Thanks

Innocentia

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