SAMSUNG OFFER FALSELY ADVERTISED

<p>On 6 November 2016 at 12:11 I purchased Samsung oven & hob combo from Michael Sibya at Makro Silverlakes on the Buy&Get promotion. There were huge banners on the oven & hob advertising the offer, and at purchase I was handed a Buy&Get booklet from a Samsung representative. The following day i tried to send my promotional code through to the sms line, but I keep getting a message back "The product model code entered is incorrect (...)".</p> <p>I phoned the Samsung call centre and the operater said to email the information through. Which I did. No response.</p> <p>On 23 November I emailed all of the info through again. No response.</p> <p>On 24 November I emailed all the infor through again. No response. I also wrote a review on Facebook and got a response on Facebook.</p> <p>I emailed again, as per Facebook instruction. I got a response from Tellus saying "Please note the below codes are not part of the 2016 offering." I rep**** "That is completely unacceptable as the promotional stickers were on the oven, we got a brochure with the oven and that's the only reason why we bought a Samsung oven. I do not care who has to make what exceptions, but I want what was advertised!". On 25 November they rep**** "Kindly provide us with the proof of purchase." On 27 November I sent through pictures of the proof of purchase and brochure. No response.</p> <p>Today I emailed again.</p> <p>I think it's sickening that Makro and Samsung would do this to their patrons. I demand a response as well as my Buy&Get offer!</p>