SAMSUNG MICROWAVE OVEN/MAKRO SAGA

Pleased to report progress with my microwave oven saga at Makro. Two faulty units returned in one month, the first exchanged the second had to be sent for "assessment" in terms of Makro terms and conditions. The Carnival store manager promised 7 days which turned into 21. My calls to the store informed me that the unit was still being assessed then at the end of week 3 I received a call to say that the unit had been repaired and is on its way back to the store. I pointed out that Makro's terms state that after assessment if the item is faulty the customer has an option to have the goods exchanged, repaired or refunded. I never requested a repair!! Makro customer service have now advised that Samsung has passed a credit and it will be with the store within a few days.