Samsung Galaxy J7 Neo

Good day,

I would just like to lay a complaint about my Samsung Galaxy Samsung Galaxy J7 Neo SM-J701M. I bought it from Makro, (Heidelberg Rd & Ascot Rd, Newmarket Park, Alberton, 1452) in November 2017. A few months later the charging port stopped working, so of course I took it back to Makro because it was obviously under warranty. I then went and collected it from Makro yesterday (17th of February 2018) and today (18th of February 2018) my battery got low and so I proceeded to put it on charge and it does not want to charge. I have tried to do some trouble shooting by taking the battery out and putting it back in and using multiple chargers, but still nothing. It doesn't charge. This is a massive inconvenience to me. I use the phone to use my text books for school. As it is my last year in school it is vital for me to have my books to study. Unfortunately I do not have the privilege to have a spare phone or tablet to use while it is in for warranty. So I would like to request either a swapout the device or lend me a temp phone while the phone is in for warranty. I've supported Samsung for many years and never have I have any issues like this.

Kind regards,

Samantha Nel.