Samsung DVD Player

Hallo Peter<br> <br> Can you please help me.<br> I bought a Samsung DVD player January 2014. From the beginning it did not want to play a dvd properly. After 4 months I took it back and it was send back for repairs. Two Months later I received it and it was doing exactly the same. I took it back January 2015 and explain that for one year now I have a dvd player which I can't use. <br> The wanted to sent it in for repair again. I said there is no way,they must refund me or give me another one. <br> I bought a new dvd player from them, I did not buy one from a second hand store which needs to go in for repairs all the time. They said they need to get authorization from Samsung and that I can come pick it up the next day. <br> I gave them some time and only went there the next week, the same story. I feel that I bought the machine from Makro and not Samsung, so why do I have to wait for Samsung to give authorization? I have been at Makro 4 times, taking time from work as well as the petrol riding up and down. Next time i will just buy one from the local pawn shop.<br> My repair number is ***. The person that helped me Jo-Marie<br> <br> Can you please help.<br> <br> Regards Munnik