Same poor service again

<p>I had purchased a Nextbook from Makro Online in October this year. The product was opened and had a hardware problem. I took it back to Makro Springfield within 14 days and it was submitted for a credit refund- subject to it being sent for inspection. I received a call on 14 November informing me that a credit has been processed ( over a month this process took, and much longer than Makro's policy). I then went into the store to process the refund on 19 November.</p> <p> </p> <p>I was the told that the refund process could not be complete until I produce proof of payment- utter ******* since Makro definitely received payment for me to have picked up the product in the first place. The lady then stated that the refund will be loaded onto a voucher to be used in store- again I refused, as I paid in cash. She then processed a refund after speaking to manager and assuring me that it would reflect in my account in 7 days. 7 days passed and no payment- but I received an email from Daylan requesting a bank statement, bank account details, ID number and proof of payment. All was forwaded but still no payment.</p> <p> </p> <p>This to me is blatant theft. R2499 hasn't been processed for more than 2 weeks with no excuses. I can't understand, firstly, the delay and secondly, why such details are requested and thirdly, why don't I have my money back.</p> <p>This is not the first time the returns process in Malro has made my life difficult- its happened before and still no improvement.</p> <p> </p> <p> </p>