1 reviews | Active since Oct 2010
Salesman is dishonest
<p>I went to Makro in strubensvalei to look at acquiring a new cell phone and to buy aaa rechargeable batteries.</p> <p>The alarm on the particular cellphone rang and one of the salesman told me that I'm not allowed to remove the charger. I did that because I wanted to see if it is a usb type c socket. That would not have happened if someone actually assisted me and or is knowledgeable about the product.</p> <p> The second problem is much more severe. I asked a sales person where I could find the rechargeable batteries. She did not know and asked a salesguy to assist me. He went ahead and told me that all the batteries were sent back to the suppliers because they are revamping the store.</p> <p>Blatant lies !</p> <p>I found the rechargeables by the till point. Upon asking him why he told me that there wasnt any, he started telling me stories again.</p> <p>Why not tell me that he doesnt know or at least that he is not interessted to help me.</p> <p>I'm very sorry that I bothered the staff at Makro Strubensvalley !!!!!</p> <p>In any case, I'm buying the phone somewhere else where the salespeople know the product and are helpfull.</p> <p>The batteries I bought at Spar, much better deal and service. The next lot of batteries will also be bought there.</p> <p>Thanks for pointing me to the competition.</p>
So no response from Makro.
The damage is done and I would guess that it is such a common problem with their staff that Makro have become complacent about it. Maybe Makro just thinks that it is big enough that they will not suffer losses by responding to such an problem.
To tell you the truth, this problem is like a cancer eating at a business until it suffers great losses and one day the people won't know why their specials and marketing tricks don't bring success.
Maybe Makro just thinks that I'm a small fry customer and it will pass. In my mind, Makro is just a ****ty little shop with no real s****s to retain customers. The joke is , that I already got this notion that if I phone or go to the store that I will find lying salesmen not wanting to help me find what I'm looking for. I already have lots of experience from Makro not responding to email enquiries.
Makro, the store that doesn't give a ****.
So no response from Makro.
The damage is done and I would guess that it is such a common problem with their staff that Makro have become complacent about it. Maybe Makro just thinks that it is big enough that they will not suffer losses by responding to such an problem.
To tell you the truth, this problem is like a cancer eating at a business until it suffers great losses and one day the people won't know why their specials and marketing tricks don't bring success.
Maybe Makro just thinks that I'm a small fry customer and it will pass. In my mind, Makro is just a ****ty little shop with no real s****s to retain customers. The joke is , that I already got this notion that if I phone or go to the store that I will find lying salesmen not wanting to help me find what I'm looking for. I already have lots of experience from Makro not responding to email enquiries.
Makro, the store that doesn't give a ****.
Good day,
I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Good day,
I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
