Sales rep not honest with delivery.

When we purchased a Bennett Read washing machine at 17:43 on 19 September 2024, we had asked specifically for assistance in installing the machine and having the old one remove. This is a practice that I am used to with machines and deliveries such as this. Neither of these request were done. So I called the Silver Lakes Makro switchboard and spoke to someone regarding this only to have them make excuses why these requests were not done and she said it would cost us an extra amount of money to get someone to install the machine despite the rep saying that not only would they install for us for free but even show us how to use the machine. She did tell me however that she would talk to a manager and talk to the sales rep to try solve the issue. As far as I am aware, this entire scenario is against consumer protection rights as we were given incorrect information and **** to by the sales rep. So, I am hoping that I get what I asked for by the end of tomorrow as promised.