TR
TSATSI R

1 reviews | Active since Sept 2013

30 Oct 2020, 08:50

Safety issues at Makro Silverlakes

I went to Makro Silverlakes on the 27 October 2020 to collect a stove i bought online, the services was so poor and the place is so dirty. On top of that my phone and id was ****** on the loading zone of Makro just on the door. The loading zone of Makro Silverlakes is so dogdy it looks like a drug den. People who looks like they are smoking nyaope.I asked the manager to view a footage of the area but they said it is not available on the day. They said they will update me on the availability of the footage but they never got back to me. I had to be the one who do follow up . I want to warn other shoppers that the place is not safe and the management of Makro does not care about online shoppers safety. Especially in a country where women are vulnerable and unsafe.

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Replies (1)
Makro
Makro's reply30 Oct 2020, 15:08
Official
Good day Tsatsi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team