1 reviews | Active since Dec 2012
SAD AND BAD EXPERIENCE !!!!!!!!!!!
Had the unfortunate experience of having to visit Makro Edenvale / Germiston branch. Do not attempt to browse for fridges or electrical appliances. These guys are not interested in giving advice as they are just too busy trying to serve the next customer. They do not even have the correct answers should you be so bold as to differ from their so called expert advice. No customer service in this depart,ment. I was utterly disgusted at the filth, and I mean filth on the keyboard of the little swipe machine when paying for my purchase. Some of the keys were totally obscure with some kind of black stuff. When I requested to speak to a so called supervisor I was directed to the end office where at least 7 personnel were lounging about against the walls. No one attempted to assist and were actually laughing amongst themselves like I was telling them the best joke of the day. I am not going to ramble on and on but honestly, this store not only needs a total revamp and a thorough clean by an outside cleaning company, the store also needs a total staff replacement, including their management. No more Makro for me.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
