JT
Jarred T
1 reviews | Active since Feb 2018
11 Mar 2025, 18:09
Ryobi brush cutter
Good day What terrible service from make over my ryobi brush cutter purchased the last week of December 2024 not evan 3months old and not working properly from its first use sent it back to make spring field park kzn just for it to come back and still not be working properly.....can some please contact me still waiting for some one that was suppose to get back to me from makro your manager from your repair department still waiting for your call from January is this how you treat customers....? Not impressed with the service
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
13 Mar 2025, 14:25Hi Jarred,
Thank you for reaching out to us, and please accept our apologies for the delayed response.We completely understand your frustration, and we’re truly sorry to hear about the disappointing service you’ve experienced.
A product that’s less than three months old and not functioning properly from the start should have been handled more effectively, and it’s unacceptable that you’ve been left waiting for communication since January.
We will escalate this matter and advise the store to reach out to you promptly with any new information. Please rest assured that resolving this issue is a priority for us.
Thank you for your patience and for bringing this to our attention. We are committed to ensuring a satisfactory resolution.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and please accept our apologies for the delayed response.We completely understand your frustration, and we’re truly sorry to hear about the disappointing service you’ve experienced.
A product that’s less than three months old and not functioning properly from the start should have been handled more effectively, and it’s unacceptable that you’ve been left waiting for communication since January.
We will escalate this matter and advise the store to reach out to you promptly with any new information. Please rest assured that resolving this issue is a priority for us.
Thank you for your patience and for bringing this to our attention. We are committed to ensuring a satisfactory resolution.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply13 Mar 2025, 14:25
Official
Hi Jarred,
Thank you for reaching out to us, and please accept our apologies for the delayed response.We completely understand your frustration, and we’re truly sorry to hear about the disappointing service you’ve experienced.
A product that’s less than three months old and not functioning properly from the start should have been handled more effectively, and it’s unacceptable that you’ve been left waiting for communication since January.
We will escalate this matter and advise the store to reach out to you promptly with any new information. Please rest assured that resolving this issue is a priority for us.
Thank you for your patience and for bringing this to our attention. We are committed to ensuring a satisfactory resolution.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and please accept our apologies for the delayed response.We completely understand your frustration, and we’re truly sorry to hear about the disappointing service you’ve experienced.
A product that’s less than three months old and not functioning properly from the start should have been handled more effectively, and it’s unacceptable that you’ve been left waiting for communication since January.
We will escalate this matter and advise the store to reach out to you promptly with any new information. Please rest assured that resolving this issue is a priority for us.
Thank you for your patience and for bringing this to our attention. We are committed to ensuring a satisfactory resolution.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,