DK
Dirk Kotzé
1 reviews | Active since May 2019
20 May 2019, 15:38
Ryobi and Makro. Terrible service and products.
I took my 11 month old Ryobi petrol lawnmower in for a repair 2 months ago. It was leaking petrol badly and was booked in. I then got an e mail that the oil and spark plug replacement will cost me R287 ??? I rep**** stating my worry that there is no mention of the actual repair of the faulty unit. I was ensured that it will be done. Got the unit back last week and guess what. It is still leaking petrol. I took it back asking for a replacement unit which Makro refused. It must be booked in again. Who knows for how long this time. Makro and Ryobi, Your service/ products are disgusting and of terrible quality.
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Replies (3)
Makro's replyOfficial
20 May 2019, 15:55Good day Dirk,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvally branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvally branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply20 May 2019, 15:55
Official
Good day Dirk,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvally branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvally branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
DK
Dirk Kotzé's updateReviewer Update
28 May 2019, 18:08Good day Makro and Ryobi.
What a coincidence Naa'ilah. I mailed today asking for explanations and the unit has apparently been repaired and has been delivered to your store 3 days ago already according to the Ryobi agent Thulani. I demand a full refund for the cost of the unit as well as the servicing for the unit. Let me know how this is done please. Dissapointed...
What a coincidence Naa'ilah. I mailed today asking for explanations and the unit has apparently been repaired and has been delivered to your store 3 days ago already according to the Ryobi agent Thulani. I demand a full refund for the cost of the unit as well as the servicing for the unit. Let me know how this is done please. Dissapointed...
DK
Dirk Kotzé's update28 May 2019, 18:08
Reviewer Update
Good day Makro and Ryobi.
What a coincidence Naa'ilah. I mailed today asking for explanations and the unit has apparently been repaired and has been delivered to your store 3 days ago already according to the Ryobi agent Thulani. I demand a full refund for the cost of the unit as well as the servicing for the unit. Let me know how this is done please. Dissapointed...
What a coincidence Naa'ilah. I mailed today asking for explanations and the unit has apparently been repaired and has been delivered to your store 3 days ago already according to the Ryobi agent Thulani. I demand a full refund for the cost of the unit as well as the servicing for the unit. Let me know how this is done please. Dissapointed...
DK
Dirk Kotzé's updateReviewer Update
29 May 2019, 11:57Dear Makro and Ryobi. I just received a call from Thulani at Ryobi. They found the unit and it has indeed not been returned. No one knows where it was and how it ended up there again. I am now being asked where it is leaking petrol from. From the petrol tank. Where else could it leak petrol from??? I am waiting to hear when and how the refund will be done.
DK
Dirk Kotzé's update29 May 2019, 11:57
Reviewer Update
Dear Makro and Ryobi. I just received a call from Thulani at Ryobi. They found the unit and it has indeed not been returned. No one knows where it was and how it ended up there again. I am now being asked where it is leaking petrol from. From the petrol tank. Where else could it leak petrol from??? I am waiting to hear when and how the refund will be done.