AN
Andile N
1 reviews | Active since Nov 2020
15 Oct 2024, 10:24
Ryobi 950 Generator
bought it 6 October 2024, used for 3 hours, for two days, noticed oil leak when its on. returned it Thursday 10 October 2024. Requested a refund with no excuses. was told they would return it to Ryobi on the 11th October 2024 so I have to wait for the feedback and refund. 15 October 2024, called them for updates on my refund, advised machine is still at Makro and not collected. I just want my money really, these delays are unnecessary, less than 7 days of buying this its its faulty! I didn't make this purchase for leisure purposes it was done because of an electric emergency I 'm facing at my house, so this withholding of my refund is a huge pinch.
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Replies (4)0
Replies (4)
Makro's replyOfficial
15 Oct 2024, 10:45Good day Andile,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply15 Oct 2024, 10:45
Official
Good day Andile,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
AN
Andile N's updateReviewer Update
15 Oct 2024, 11:36barcode ***
repair number ***
contact on *** or ***
Makro ARBOUR CROSSING, Amazimtoti, Durban
repair number ***
contact on *** or ***
Makro ARBOUR CROSSING, Amazimtoti, Durban
AN
Andile N's update15 Oct 2024, 11:36
Reviewer Update
barcode ***
repair number ***
contact on *** or ***
Makro ARBOUR CROSSING, Amazimtoti, Durban
repair number ***
contact on *** or ***
Makro ARBOUR CROSSING, Amazimtoti, Durban
AN
Andile N's updateReviewer Update
16 Oct 2024, 10:02Went to makro arbour crossing returns debt waited an hour for a manager who appearantly was in a meeting so as every manager in store. Spoke to Keisha who kept on repeating "apologies" and "cpa" no help there. the generator was still sitting in the store, she then says a specialist will arrive today in the morning to assess and she'll call me. Its 10, ive called the store and everyone is in a meeting again and no specialist. I just want my refund!
AN
Andile N's update16 Oct 2024, 10:02
Reviewer Update
Went to makro arbour crossing returns debt waited an hour for a manager who appearantly was in a meeting so as every manager in store. Spoke to Keisha who kept on repeating "apologies" and "cpa" no help there. the generator was still sitting in the store, she then says a specialist will arrive today in the morning to assess and she'll call me. Its 10, ive called the store and everyone is in a meeting again and no specialist. I just want my refund!
Makro's replyOfficial
10 Nov 2024, 11:55Hi Andile, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
In the time being a refund was processed for the faulty Ryobi 950 Generator.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
We're here for you and happy to help in any way we can.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
In the time being a refund was processed for the faulty Ryobi 950 Generator.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
We're here for you and happy to help in any way we can.
Best regards,
Makro's reply10 Nov 2024, 11:55
Official
Hi Andile, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
In the time being a refund was processed for the faulty Ryobi 950 Generator.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
We're here for you and happy to help in any way we can.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
In the time being a refund was processed for the faulty Ryobi 950 Generator.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
We're here for you and happy to help in any way we can.
Best regards,