Ryobi 1200W Generator Ref***

• I purchased the unit in Feb or March 2020, I can’t recall exactly. • The unit has run for a total 3hrs max. • The unit suddenly stopped working towards the end of June when I tried to use it again. • I checked and tested the spark plug; it was working fine. • I checked the oil level and quality thereof, in order. • I returned the unit to Makro around 6 June and reported that I could not get the unit to start. • I returned to the store this week as I had not received any communication w.r.t. the unit since I dropped it off. • I was told to wait another week for the report as there was nothing on system. I said that the additional wait period is not acceptable as it was nearly 30 days since I dropped off the unit and insisted that they contact the manager. • Naeela then come to the counter and advised that she had just received the report and quote from Ryobi. • Ryobi wants to bill Makro for repairs to the unit that were never an issue and so I disputed their report i.e. replace spark plug, oil and pull cord!? • I then made contact with Wayne (Floor Manager) who advised me that he would talk to Craig at Ryobi as we were suspecting that they got my unit confused with someone else’s. • Naeela contacted me yesterday and seemed to have forgotten our discussion w.r.t. the disputed quote. I asked that she take this up with Wayne \ Thabo Litwaba and get back to me.

I have tried unsuccessfully to contact anyone at the store who was helping me as the receptionist says that this team will only return next week. I then asked to put me through to someone who represents the team in their absence but found myself on a continuous hold loop and so gave up holding on.