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Trevor S

1 reviews | Active since Apr 2014

27 May 2019, 12:36

Rusting LG microware from Makro

I bought a Microwave from Makro less than 2 years ago and now it's rusting. I have been using 2 other LG microwaves for over 6 years without any issue so the "new" one clearly has a quality issue that you are not willing to do anything about. The salesmen at Makro re-assured me I could return it if there are any issues. The returns dept at Makro said they would respray if there's rust but now that it's happened non one is willing to help. Makro says they wont do anything and LG says they wont repair either. According to LG website " Product warranty means that the manufacture or seller make a promise for the free repair warranty with the customer in case of the faulty of quality, performance and function in using the product normally." There is clearly a quality issue with this one. I've been using 2 other LG microwaves without any issue for 6 years and they don't have any rust. Very disappointed that my "new" one is rusting and furthermore Makro wont honour their warrantee. LG is also not willing to do anything.

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Replies (4)
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Trevor S's update27 May 2019, 12:47
Reviewer Update
I've chatted to the store manager at Makro Cape Gate, Gawie Ellis (he invited me to reference his name).  His response to me was that they will not do anything on the quality issue and that if I'm not happy that I should chat directly to the salesmen that re-assured me I could return it  (Why the sarcasm!).   No attempt at all to try resolve the issue.  
Makro
Makro's reply27 May 2019, 12:57
Official
Good Day Trevor,

Thank you for bringing this to our attention.

Kindly accept our sincerest apologies for the inconvenience this has caused.
We will follow up with our stores management and revert to you the soonest feedback is received.

Kind Regards,
Makro Hellopeter Team
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Trevor S's update31 May 2019, 09:55
Reviewer Update
Apart from the above message there has been no response or reply or follow up from Makro. It's as though they send a standard message to appear that they are addressing the issue, but in reality no action at all.   I receive the Microwave back in WORSE condition than I sent it.   They scratched the inside to assess the extent of the rust and made the condition a lot worse.  Now it's rusted and scratched which will cause more rust....and they are not prepared to do anything under warrantee after advising they would sort it out.  

TS
Trevor S's update04 Jun 2019, 12:34
Reviewer Update
I eventually received a phone call from Sivuyile from the Makro Hello Peter team.  I was told to take the Microwave back to the store (they said they arranged with Camille Mestry in the store) and that they would sort it out.   BUT - When we got there we got the same story from the store that they are not going to do anything.   Apart from not honoring the warrantee, they are now also wasting my petrol and time taking it up and down.