1 reviews | Active since Dec 2011
Rusted Camp Master Trailer
So I bought my 2nd Camp master trailer from Makro Cape Gate in March 2019. November I had to take it back as it was rusted all over, hinges, roof rack, A frame, etc.
After fighting for 6 weeks I eventually got the trailer back on 12 December 2019! Result: Inside of Nose Piece still rusted. A frame was only resprayed and the rust is already making the paint coming off. New rust marks popping up all over. Wrong Jocki wheel on trailer, Needed a hammer to get it out. Still waiting for Makro to replace it as promised by Glyn (salesman).
R16000 for a piece of **** that I will have to dump it a year as it will be rust on wheels! As I mentioned, it is my second trailer, the other trailer in perfect condition (2 years old).
How will this be sorted out??????
Most probably by sending me back to Makro who will need another 6 weeks and so we will go on.
Next step after this post will be the consumer protector.
Why didn't I listen and bought from a different brand?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain and we assure you that we will have the matter internally addressed with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain and we assure you that we will have the matter internally addressed with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Like the first time, if I do not call or physically go to the store, I will get absolutely NO feedback!
Well done team Makro!
Like the first time, if I do not call or physically go to the store, I will get absolutely NO feedback!
Well done team Makro!
Makro's manager Gawie Els told me it is surface rust and it is unfortunately what it is. All about excuses and no ownership! This is an absolute ******* statement, so I will now go to the consumer protector to investigate. Then Makro can explain to them how you can sell rusted trailers with a reason that surface rust is normal!
I obviously did not purchase the desks, chairs, laptops for my 3 new employees as I will not support a brand with such pathetic customer service.
Makro's manager Gawie Els told me it is surface rust and it is unfortunately what it is. All about excuses and no ownership! This is an absolute ******* statement, so I will now go to the consumer protector to investigate. Then Makro can explain to them how you can sell rusted trailers with a reason that surface rust is normal!
I obviously did not purchase the desks, chairs, laptops for my 3 new employees as I will not support a brand with such pathetic customer service.