Russell Hobbs Fan Heater

Dear Makro/Russell Hobbs

I hereby write this email with a heavy heart.

I supported makro and Russell Hobbs products for many many years, I even bought a R2000 Russell Hobbs iron from makro and my family and friends called me crazy, I am a big fan of Makro and Russell Hobbs, and I always refer my colleagues, friends and family.

Kindly take a look at my purchase history and my husband's, we spent a huge amount of money at your store and and recently in May 2022 we bought a laundry dryer and a dishwasher worth more than R15000 cash.

I proudly say I never had a problem with all my products that I bought from Makro until recently when I bought the Russell Hobbs fan heater. I bought the fan heater on the 6 May 2022, the staff member that assisted said i can return the heater if faulty in 30 days of the purchase date and the heater will be replaced with a new heater.

Before the 30 days was over the heater was blowing cold air only, and I was out of town due to employment responsibilities.

On the 4 July 2022, I returned the heater and I was told the heater is in a bad condition, can not be replaced but will be fixed, and I did not sign the report as it was false because my heater was not in a bad condition, I signed for booking only as Hope Mashaba was assisting me, only to get a call from a staff member demanding R170 for repairs because my heater was in a bad condition as per her words which I denied because my heater is not in a bad condition, and I requested a reinspection of my fan heater in the presence of the floor manager.

How can it be in a bad condition when it was used for less than 30 days and repackaged to its original packaging until my return.

I never knew if I had a problem this was the kind of treatment I will get after I supported Makro after all these years.

Kindly refund me as I bought this heater for the winter cold days and I never enjoyed my money spent on this fan heater, I no longer need it as the winter is over now.