TT
Tshepho T

1 reviews | Active since Mar 2015

29 Sept 2017, 01:02

Russell Hobbs and Makro Crown Mines :(

After 2 to 3 months of use my food processor started malfunctioning (only worked on pulse) so I returned it to Makro for repairs and after 5 weeks when I picked it up, got home and tested it, nothing changed. The food processor is still not working as it should and I’m putting up with it because even if I send it back they’ll just return it in the same state. I spent a good deal of money on the appliance for it to be partially working. Not impressed with Makro and Russell Hobbs products. *sigh*

0
Replies (4)
Makro
Makro's reply02 Oct 2017, 09:00
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply18 Dec 2017, 11:58
Official

Good day,

I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

TT
Tshepho T's update20 Dec 2017, 06:04
Reviewer Update
Hi Mbali, No one has contacted me regarding this and no, the issue is not resolved. Thanks, Tshepho
TT
Tshepho T's update08 May 2018, 21:43
Reviewer Update
Still waiting... for that reply.