SW
Shelley W

1 reviews | Active since Jun 2022

08 Jun 2022, 15:04

Russell Hobbs Airfryers

Bought a Russell Hobbs Airfryer on 22/2/2021 at Makro Germiston. The element failed on 25/4/2022 and we took it to Makro to be repaired. They sent it to their agent repair shop and a month later we still had no repair done. We recalled the airfryer from Makro thinking we could get it fixed personally and I logged a complaint against Makro with House of brands the Russell Hobbs agent stating what poor service we had received and suggested we take the machine to them to fix our unit. We ultimately find out our airfryer was with them ( House of Brands ) on behalf of Makro for the month and their final comment was that our unit has been discontinued (Purifry RHXL3000) and there are no further spares to be had . I wrote a stern reply on how bad the situation was as we paid R2500 for this unit and sadly i had not read the 'small print' where you have to sign up on a warranty page to be given their 2 year warranty . I only had a year. However how can companies just decline to take responsibility on actually providing spares when their units are only a year old? I asked my problem to be escalated on Friday 3rd June and to date have had no further feedback from House of Brands and clearly Makro is not concerned either. As a pensioner I feel really strongly about this- what must I do now - just throw the unit away?

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