RUN!!!!!!!!! before you have struggles!!!!!!!!

1 Star is to much for the service we have had with Makro.

We returned a TV to be assessed whether they will fix or replace the tv. Took them a month just to come get the tv and no communications further got a email saying the tv cant be fixed we can get a credit tv is Hisense. Never received a call or mail again. Got a call and was informed we can come to the store to replace the tv. So went there just to be told they need the broken tv back. So no tv was deliver back to us the good people at the silverlakes shop help us to get more info after all the running around. They reached out to Hisense to find out where is the tv so Hisense kept the tv and the credit was rewarded. I then got told it will pay back into the bank account the payment was form initially so i was told it will be 7 to 14 work days its cool on 7 days i phoned being told it will take 7 to 14 work days ok cool i will wait 14 days out. Phoned on 14 days no the credit dit not go through please send ID and Proof of banking. We sent that now 3 days in a row. Just to be on day 17 and still no answers. (and don't get me started with the call center either Just being told the Finance dept has it. I have no answers every day I phoned i get promised before the end of the day someone will phone me NO PHONE CALL AT ALL!! We now replaced the tv and no money back from MAKRO!!!