RUDEMENTARY ONLINE PURCHASE DEPARTMENT

I made an online purchase on 25 August 2021. Prior to making the purchase I checked the delivery times and it stated 3 - 5 days - after filling my address, it still stipulated 3 - 5 days. I still thought "that's great".

I bought a washing machine, as the one I had broke down and we had no way of doing laundry. My wife made an arrangement with someone to do our laundry for 4 days only, seeing that the washing machine would have been delivered on day 5.

After I made the purchase, I bargained on the 5 days delivery, seeing that I live in a small town.

On 30 August I logged in to the MAKRO website to track the purchase. The website stated " order in progress ".

I thought lets leave it at that and check the next day ( 31 August ) I checked on 31 August and it was still "order in progress". I thought I would go through the effort and give them a phone call - The number on the website was ***- A lady answered the phone and I queried the order. The lady informed me that the order is being packed and will be shipped from the Bloemfontein branch the very next day - 01/09/2021. On the afternoon of 1 September, I called the 0860 number again and the lady informed me that someone from the Bloemfontein Branch will call me seeing that the order shows " packed" at the Bloem branch. Late afternoon a male person (Greg ) called me from the Bloemfontein online department. He informed me that they had slight challenges, but they will deliver on Friday 3 September. I informed him that I am not in town that specific day and he said he will see if he can make alternative delivery arrangements. Later he called back and stipulated that he is unable to make alternative delivery arrangements I was then forced to as a friend to take the delivery on my behalf. The next morning we left home early to see to a very sick relative 300 km away from home. Around 13h00 the afternoon of 3 September , I logged in to the Makro website again to track the order - the order still indicated " Order Packed" I then called the Bloemfontein Branch again and " Greg" was not available and I was transferred to an alternative person dealing with online purchases. After holding the line for 18 minutes, I asked the lady if it would be possible to phone me back, seeing that I am calling from my cellphone. She took down my number, repeated it to me and promised to call me back shortly. At 14h00 I called them again and after giving them the online order number, asked them to call me back. At 16h00 I called them again , gave them the online order number and the male person said he understood my frustration. He will get to the bottom of this and call me back personally. I told him that I would like a refund so that I can go buy a washing machine locally and he assured me he will sort this out. 17h00 I called them again and was put on hold again for 10 minutes. The switchboard operator then took my number AGAIN and promised someone will call me back before 18h00 - closing time. Still no phone call, order shows "order packed" and NO WASHING MACHINE -