Rude staff and poor management

I went to do my shopping at the Makro in Alberton liquor store on 24 March 2020 and I was assisted by Kedinetsi Langley. There was a special in brutal fruit for R199 per case and I took 4 X 6packs and there were box trays around the store. She rang the 6 packs individually and not as a case, which then I was charged the normal price instead of the case special. I stopped her and told her that she should ring it as the case. She turned around and gave me the most horrible dirty look and told me that I did not bring the box to scan. I explained to her that I could not find a box and fiance also looked for one and he could not find. She processed to saying "its not her problem that I could not find a box, so what must she do?" she then continued to chat with her 2 colleagues she was standing with and completely ignored me. I then advised her that I refused to be charged a higher price because there was no box in the store. She processed and told me in a rude manner that, that was not her problem and I should not tell her how to do her job. She continued shouting and yelling very loud at me.

I felt humiliated and disrespected in front of other customers. I asked for her name and refused for me to take a look at the name tag and hid it. One of the ladies wrote her name down.

I went to her manager to report the incident. The manager called her supervisor, which I then learned that the supervisor was one of the 2 ladies she was chatting with. The manager asked the supervisor to explain what happened as the incident happened in front of her eyes. The supervisor rudely answered the manager and told her she can't explain something that the customer has already explained and she has nothing to say.

The manager could not assist me as all the junior staff was disrespectful towards him in from of customers.

How can a store operate without proper management and disrespectful staff? This is verr dissapointing. How many more customers get such horrible treatment and keep quite.

I'm so disgusted by the treatment I received and will never recommend anyone to shop at that store