Rude, Pathetic Service, Stole my money....Makro Have no clue of customer Service.....they drove away with my product which I paid for and I still have no communication from anyone.

I just had the worst service experience I ever thought I could experience from Makro and their delivery/ courier company (Wumdrop). I bought a pool table and a patio umbrella (cantilever) from the strubens valley branch on Saturday the 22nd October 2022. I paid for everything in store and was told delivery would take place on the Sunday. The lady that sold us the items stated that maybe she should put 2 delivery dates as the guys who do deliveries are sometimes "babalaas " on a Sunday.....lol....I should have taken a hint from this statement .... Anyway, no delivery on the Sunday and on Monday I went to the store to check up on things.....I was referred to the online department and a guy by the name of Moses told me the stuff was on the bakkie and they were on their way to deliver...... This was great responsiveness and up until this point everything seemed good ..... I had to get keys from my co tenant so I did admittedly arrive a little late and the guys waited about 15 odd minutes for me to get back with the keys. Upon arrival I showed the guys where they should put the pool table (down one flight of stairs). Moses told me they cannot do that and that the pool table is too heavy to carry ... WHAT FOLLOWED WAS A DISGRACE.......Moses and his team proceeded to make calls up and down , presumably to their colleagues at the depot whilst taking pictures of the stairs and telling me to find people to put the pool table where I wanted it as they could not. I proceeded to get hold of customer care and was punted from pillar to post with no one being able to assist me....WAS TOLD A CHANTELLE WOULD GET BACK TO ME.....THIS NEVER HAPPENED...... After N hour of standing around waiting.....they just loaded up the pool table and left......I am now left without the product that I have paid for....... And no communication from Makro whatsoever.......THIS is absolutely a joke.....I paid for a product ...and they come to waste an hour of my time only to drive away with the product which I have paid for...... Makro are in the business of just taking people's money and treating household consumers as ifnthey are doing us a favour......we are paying customers and we are paying to receive product and service...you cannot uncouple the 2. You are slowly becoming a glorified warehouse operation with no notion of customer service....... I will Never ......NEVER , ever again be spending my money with you ....and anyone I know will hear about this. YOU ARE SERIOUSLY MISTAKEN IF YOU BELIEVE YOU HOLD A MONOPOLY IN THE WHOLESALE SPACE AND CAN TREAT PAYING CUSTOMERS LIKE YOU DOING THEM A FAVOUR