Rude Online Store // Order not Delivered

Ordered from the online store on the 14th of February 2025 so that I have enough time for delivery, before the 18th as it was a gift. Online order #MAK***, spoke to the delivery person on the 17th who attempted the delivery at 4 pm, without contacting me. I later received an sms stating the following: "Makro: Sorry we couldn't reach you to deliver your order. We'll contact you to check your availability.". I, obviously, was not contacted by the delivery guy, nor the store. So on the 18th of February at 13:00, I decided to contact the online number: ***. I spoke to a lady by the name of Refiloe who for lack of a better description, was unwilling to assist (sounded very nonchalant). I then contacted the store (Makro: Crown Mines - ***). I spoke to a lady by the name of Zimkhitha, who then after hearing my story and stating that she was unable to assist, I put under siege to call her Manager. She called a gentleman by the name of Sicelo, who then identified himself as the online manager. He then listened to what had transpired and committed to getting the order delivered before the end of the day. At 15:00 I then contacted the store again to confirm whether this order was still scheduled for delivery. I spoke to Philile Nkosi, who said that she was part of the HR department and not the online store, She then called Sicelo to come to the phone, who refused profusely, I was then put on hold for almost an hour until I hung up. I decided to contact the store again, Spoke to Fiona Jabane, asked her that she please put Sicelo on the phone, she repeatedly refused to do so and I was put on hold, again. I contacted the store again and spoke to Fiona Jabane who proceeded to say that she knew what I was calling about and that she was unable to help me and that the order would be delivered tomorrow. She said that there was a funeral that they were arranging and that there was no car to deliver the order. The order remains undelivered. This is very unacceptable from such a big establishment. Checkers 6060 is way ahead of its competitors, not to mention the lack of training given to "customer care officials". Everyone was rude. They all did not care a bit and were very dismissive. When I said I would lay a complaint, they indirectly suggested I "run" and do so. I waited for another hour (after my normal work hours), because Fiona Jabane stated that they would deliver the order today (18th of February 2025). I am sitting in the office and she keeps on saying that they would deliver in the next 10 minutes. This is pathetic! I cancelled the order.