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jacques E

1 reviews | Active since May 2013

12 Mar 2019, 21:16

Rude Manager.

I bought a phone at Makro Vaal in Vereeniging on Saturday. I live in Potch. The sales person did not give me all the info on the phone (Samsung J4 Core). The phobe does not support S Health nor does it have a pedometer (step counter). I am not able to download even my banking app nor a 2.2mb QR scanner app. I phoned Samsung and asked what i should do. They in turn directed me to Makro Vaal. I phoned them and spoke to the department manager. Said manager was tremendeously RUDE and did not even TRY to solve my problem. Vereeniging is a 90km drive from Potch and i will NOT drive all the way back there to return/exchange the phone. I am NOT happy with the (lack of) service i recieved from the department manager.

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Replies (1)
Makro
Makro's reply20 Mar 2019, 09:59
Official
Good day Jacques

Thank you for your feedback.
We're sorry to hear about your experience.
This isn't the type of customer service we want you or any of our customers to receive.
We've escalated this to the store manager for it to be looked into.
Thanks again for taking the time to contact us and we apologize for the inconvenience caused.
Kind Regards, 
Hellopeter Team
 

Best regards,