RUDE & ***********!!!

THIS IS THE 2ND TIME I HAVE TO POST THIS, AS NO ONE GOT BACK TO ME: SUSAN MAHASHA from Makro GERMISTON is RUDE & ***********! I bought a product using my CAPITEC Card which is Debit & Credit. I used the DEBIT facility for this transaction which means that it is as good as paying CASH. I had to return 1 product & had the misfortune to end up with the worst Returns Person on earth. She refused to give me a Credit Note & insisted that the item was bought on credit, although a manager pointed out to her that it was bought on DEBIT! It took me half an hour to attempt trying to sort it out where it should have taken 5 minutes & later on gave up & allowed her to refund my CREDIT section. She needs SERIOUS training or actually just be removed from dealing with customers in total or any sort of financial transaction. A manager called Ismail was called to sort it out, but he sent another manager that also did not know what was going on! EXTREMELY POOR CUSTOMER SERVICE DELIVERY!!!