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Reynita-Anne Oliphant

1 reviews | Active since Feb 2012

05 Feb 2016, 11:44

Rude, horrible service

I have sent numerous e-mails and I have phoned 4 times, but still no resolution to the problem. <br> I went to the Cape Gate branch last Saturday to purchase some goods. As I got to the cashier the wipes scanned for a higher price than marked. The cashier got the guy packing the bags to check the price, he came back saying it was marked wrong & they called the supervisor to adjust the price. She proceeded to tell the guy he is lying, & I rep**** that he is not. She called the manager, Shaun Uys. He arrived & straight from the start told me that he is not giving it to me at that price & I told him during the week my husband purchased the wipes at the marked price, he imp**** how I am lying, I told him I can give him proof, as I keep all my slips, he laughed. He continued implying that I am stupid & implying that I must have changed the price. I told him to check his camera, he laughed at me. He was rude & obnoxious. He interrupted me continiously and didn't even give me a proper chance to speak. I obviously got extremely irritated and frustrated with this. The whole proses took 47minutes to where he eventually listened to me and took the product off. I want this matter sorted.

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Replies (1)
Makro
Makro's reply05 Feb 2016, 16:28
Official
Hello rey1986,


Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service and furthermore all staff that are employed by Makro are put through a course CBT(competency based training)before being allowed to attend to customers.


I believe our Food Mananger ( Rudolf Tuter )has been in contact with you and all issues raised with us have been resolved.

I would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.



Regards
Mmule Moropa