Rude employee at Makro

Me and my brother bought a fridge at Makro Riversands on Friday the 9th of October 2020 and as we went to go look for transport to carry the fridge and the tv set, we were told that we should come and collect the same day without fail, we had no problem with that arrangement. We then can back with the transport that we hired to just collect and go.

We had to wait for more than 30 minutes apparently because the employee by the name Owen who works at the appliances department had gone for lunch with the receipt in order for the fridge to be dispatched to us. I asked to speak to the manager and on of the managers by the name Tendo just came and never addressed the issue first with us and atleast apologize but she just started calling around with no concern of our plight because now our truck driver was charging us extra money for all the wait because we were just supposed to pick and go.

What made me angry most is the rudeness of Tendo who told me that, “you are not listening”, and never uttered any apology word after we had spent more than R10 000 cash in the store that day. I am extremely disappointed with how she talked to me as a valued customer and the failure to take ownership of the mistake that Owen had committed.

I will never spend a lot of my money again at Makro because of that.