Rude driver No Delivery

Item: Makro
Rating: 1
Author: Lefa K

On 03/12/2020 I placed an online order under ref MAK***. I got a call on 04/12/2020 from Makro Crown Mines that delivery will take place on 05/12/2020. The driver went to the wrong address and I confirmed the correct address over the phone which is on the invoice. The driver gave me attitude and told me they will rather delivery to other customers. On the tracking app they wrote that there was foul play involved however they went to the wrong address which is not on the invoice. I get deliveries from other courier companies without any issues, but they went to the wrong address and blamed me. Could you urgently advise the status of my order and could the driver use the correct address on the invoice.

Helpful (0)

Replies (2)

Makro's replyOfficial

05 Dec 2020, 15:40

Good day Lefa,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply05 Dec 2020, 15:40

Official

Lefa K's updateReviewer Update

07 Dec 2020, 15:38

Good day,

I would like to give a compliment to Sibusiso who managed to deliver my order today without any issues. They were so professional and friendly, I am really happy with the delivery. 5 stars to Sibusiso and his team member. For my future online orders please assign them to Sibusiso. Please send my compliment to his manager, I will now remain a Makro customer because of him.

Regards
Lefa

Lefa K's update07 Dec 2020, 15:38

Reviewer Update