LK
Lefa K

1 reviews | Active since Mar 2011

05 Dec 2020, 15:20

Rude driver No Delivery

On 03/12/2020 I placed an online order under ref MAK***. I got a call on 04/12/2020 from Makro Crown Mines that delivery will take place on 05/12/2020. The driver went to the wrong address and I confirmed the correct address over the phone which is on the invoice. The driver gave me attitude and told me they will rather delivery to other customers. On the tracking app they wrote that there was foul play involved however they went to the wrong address which is not on the invoice. I get deliveries from other courier companies without any issues, but they went to the wrong address and blamed me. Could you urgently advise the status of my order and could the driver use the correct address on the invoice.

0
Replies (1)
Makro
Makro's reply05 Dec 2020, 15:40
Official
Good day Lefa,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team