Rude Disrespectful Consultants in Makro CC

I had an issue with a TV purchased from Makro Woodmead. This was logged in store and the TV collected on the 18th of March. To date I have no solid feedback as to the final outcome. I have been calling the call center and have come across very rude and arrogant consultants who are disrespectful and refused to help. I asked for an email to lodge a complaint against a consultant who was rude to me today by the name of Onke and was given an incorrect email. Can Makro come back to me with the complaints process and assist me in resolving this issue. This is really bad customer service!!!